@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Outfit:wght@400;500;600;700;800&display=swap');

/* ==========================================================================
   1. Design System & CSS Variables
   ========================================================================== */
:root {
    /* Color Tokens (Light Mode Default) */
    --h-primary: 250;
    --s-primary: 80%;
    --l-primary: 56%;
    --primary: hsl(var(--h-primary), var(--s-primary), var(--l-primary));
    --primary-light: hsl(var(--h-primary), var(--s-primary), 93%);
    --primary-dark: hsl(var(--h-primary), var(--s-primary), 45%);
    --primary-glow: hsla(var(--h-primary), var(--s-primary), var(--l-primary), 0.15);

    --accent-h: 185;
    --accent: hsl(var(--accent-h), 95%, 43%);
    --accent-glow: hsla(var(--accent-h), 95%, 43%, 0.2);

    /* Backgrounds & Panels */
    --bg-app: hsl(224, 25%, 96%);
    --bg-card: hsl(0, 0%, 100%);
    --bg-sidebar: hsl(224, 30%, 15%);
    --bg-header: hsla(0, 0%, 100%, 0.8);
    --bg-input: hsl(220, 20%, 97%);

    /* UI Borders & Shadows */
    --border-color: hsl(224, 16%, 88%);
    --border-hover: hsl(224, 16%, 76%);
    --border-glow: hsla(var(--h-primary), var(--s-primary), var(--l-primary), 0.25);
    
    --shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.04);
    --shadow-md: 0 8px 24px rgba(0, 0, 0, 0.06);
    --shadow-lg: 0 16px 40px rgba(0, 0, 0, 0.08);
    --shadow-glow: 0 0 20px hsla(var(--h-primary), var(--s-primary), var(--l-primary), 0.3);

    /* Typography */
    --text-main: hsl(224, 30%, 15%);
    --text-muted: hsl(224, 14%, 48%);
    --text-inverse: hsl(0, 0%, 100%);

    /* Priorities & Statuses */
    --status-open: #3b82f6;
    --status-open-bg: rgba(59, 130, 246, 0.1);
    --status-inprogress: #eab308;
    --status-inprogress-bg: rgba(234, 179, 8, 0.1);
    --status-pending: #a855f7;
    --status-pending-bg: rgba(168, 85, 247, 0.1);
    --status-resolved: #10b981;
    --status-resolved-bg: rgba(16, 185, 129, 0.1);
    --status-closed: #6b7280;
    --status-closed-bg: rgba(107, 114, 128, 0.1);

    --priority-low: #10b981;
    --priority-medium: #3b82f6;
    --priority-high: #f97316;
    --priority-urgent: #ef4444;

    /* Spacing & Borders */
    --radius-sm: 6px;
    --radius-md: 12px;
    --radius-lg: 20px;
    --transition-fast: 0.2s cubic-bezier(0.4, 0, 0.2, 1);
    --transition-smooth: 0.35s cubic-bezier(0.4, 0, 0.2, 1);

    /* ----------------------------------------------------------------------
       v0.9.8 Phase 1 — Global UI Foundation tokens (ADDITIVE; opt-in)
       These are new tokens for shared components. They do not redefine any
       existing token value and have no effect until a component opts in.
       ---------------------------------------------------------------------- */

    /* Typography scale */
    --fs-2xs: 10px;
    --fs-xs: 11px;
    --fs-sm: 12px;
    --fs-md: 13px;
    --fs-base: 14px;
    --fs-lg: 16px;
    --fs-xl: 20px;
    --fs-2xl: 24px;
    --lh-tight: 1.25;
    --lh-base: 1.5;
    --fw-regular: 400;
    --fw-medium: 500;
    --fw-semibold: 600;
    --fw-bold: 700;

    /* Spacing scale (4px base grid) */
    --sp-1: 0.25rem;
    --sp-2: 0.5rem;
    --sp-3: 0.75rem;
    --sp-4: 1rem;
    --sp-5: 1.25rem;
    --sp-6: 1.5rem;
    --sp-8: 2rem;

    /* Density (row vertical padding) */
    --density-row-y: 0.75rem;          /* comfortable (admin/customer) */
    --density-row-y-compact: 0.4rem;   /* compact (agent queue) */

    /* Semantic colors (mapped to existing hues) */
    --danger: #ef4444;
    --danger-bg: rgba(239, 68, 68, 0.1);
    --warning: #f97316;
    --warning-bg: rgba(249, 115, 22, 0.1);
    --success: #10b981;
    --success-bg: rgba(16, 185, 129, 0.1);
    --info: #3b82f6;
    --info-bg: rgba(59, 130, 246, 0.1);

    /* Accessible focus ring (single source) */
    --focus-ring: 0 0 0 3px var(--primary-glow);
}

/* Dark Mode Overrides */
[data-theme="dark"] {
    --bg-app: hsl(224, 25%, 6%);
    --bg-card: hsl(224, 25%, 11%);
    --bg-sidebar: hsl(224, 28%, 8%);
    --bg-header: hsla(224, 25%, 11%, 0.8);
    --bg-input: hsl(224, 20%, 15%);

    --border-color: hsl(224, 16%, 20%);
    --border-hover: hsl(224, 16%, 32%);
    --border-glow: hsla(var(--h-primary), var(--s-primary), var(--l-primary), 0.4);

    --shadow-sm: 0 2px 10px rgba(0, 0, 0, 0.2);
    --shadow-md: 0 8px 30px rgba(0, 0, 0, 0.3);
    --shadow-lg: 0 20px 50px rgba(0, 0, 0, 0.4);

    --text-main: hsl(224, 15%, 92%);
    --text-muted: hsl(224, 10%, 62%);
    
    --primary-light: hsl(var(--h-primary), var(--s-primary), 18%);
    --primary-dark: hsl(var(--h-primary), var(--s-primary), 80%);

    /* v0.9.8 Phase 1 — semantic color backgrounds tuned for dark surfaces (ADDITIVE) */
    --danger-bg: rgba(239, 68, 68, 0.18);
    --warning-bg: rgba(249, 115, 22, 0.18);
    --success-bg: rgba(16, 185, 129, 0.18);
    --info-bg: rgba(59, 130, 246, 0.18);
}

/* ==========================================================================
   2. Reset & Core Page Layout
   ========================================================================== */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: 'Inter', sans-serif;
}

body {
    background-color: var(--bg-app);
    color: var(--text-main);
    min-height: 100vh;
    overflow-x: hidden;
    transition: background-color var(--transition-smooth), color var(--transition-smooth);
}

h1, h2, h3, h4, h5, h6 {
    font-family: 'Outfit', sans-serif;
    font-weight: 700;
    color: var(--text-main);
}

/* Layout Grid */
.app-container {
    display: grid;
    grid-template-columns: auto 1fr;
    min-height: 100vh;
}

/* ==========================================================================
   3. Sidebar Component
   ========================================================================== */
.sidebar {
    background-color: var(--bg-sidebar);
    color: #fff;
    display: flex;
    flex-direction: column;
    width: 76px; /* default collapsed */
    padding: 2rem 0.75rem;
    border-right: 1px solid var(--border-color);
    position: sticky;
    top: 0;
    height: 100vh;
    z-index: 100;
    transition: width 0.3s cubic-bezier(0.4, 0, 0.2, 1), padding 0.3s cubic-bezier(0.4, 0, 0.2, 1), background-color 0.3s ease;
    overflow-x: hidden;
}

.sidebar.expanded {
    width: 280px;
    padding: 2rem 1.5rem;
}

.brand-section {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin-bottom: 2.5rem;
    width: 100%;
}

.sidebar:not(.expanded) .brand-section {
    flex-direction: column;
    gap: 0.75rem;
    justify-content: center;
}

.logo-icon {
    width: 40px;
    height: 40px;
    background: linear-gradient(135deg, var(--primary), var(--accent));
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: 'Outfit', sans-serif;
    font-weight: 800;
    font-size: 1.25rem;
    color: #fff;
    box-shadow: 0 4px 15px rgba(124, 58, 237, 0.4);
    animation: pulseGlow 3s infinite;
    flex-shrink: 0;
}

.brand-name {
    font-size: 1.5rem;
    font-family: 'Outfit', sans-serif;
    font-weight: 800;
    background: linear-gradient(to right, #fff, #c084fc);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    transition: opacity 0.2s ease;
}

.sidebar-toggle-btn {
    background: none;
    border: none;
    color: rgba(255, 255, 255, 0.4);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0.4rem;
    border-radius: 6px;
    transition: all 0.2s ease;
    flex-shrink: 0;
}

.sidebar-toggle-btn:hover {
    color: #fff;
    background-color: rgba(255, 255, 255, 0.1);
}

#sidebar-toggle-icon {
    transition: transform 0.3s ease;
}

.sidebar:not(.expanded) #sidebar-toggle-icon {
    transform: rotate(180deg);
}

.sidebar:not(.expanded) .brand-name {
    display: none;
}

/* Navigation Links */
.nav-menu {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    flex-grow: 1;
}

.nav-item-title {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: rgba(255, 255, 255, 0.4);
    margin: 1.5rem 0 0.5rem 0.5rem;
    font-weight: 700;
    transition: opacity 0.2s ease;
}

.sidebar:not(.expanded) .nav-item-title {
    display: none;
}

.nav-link {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 0.85rem 1rem;
    color: rgba(255, 255, 255, 0.7);
    text-decoration: none;
    font-weight: 500;
    font-size: 0.95rem;
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: var(--transition-fast);
}

.sidebar:not(.expanded) .nav-link {
    justify-content: center;
    gap: 0;
    padding: 0.85rem;
    position: relative;
}

.sidebar:not(.expanded) .nav-text {
    display: none;
}

.nav-link svg {
    width: 20px;
    height: 20px;
    stroke: currentColor;
    stroke-width: 2;
    fill: none;
    flex-shrink: 0;
}

.nav-link:hover {
    color: #fff;
    background-color: rgba(255, 255, 255, 0.05);
    transform: translateX(4px);
}

.sidebar:not(.expanded) .nav-link:hover {
    transform: none;
}

.nav-link.active {
    color: #fff;
    background: linear-gradient(135deg, var(--primary), rgba(124, 58, 237, 0.6));
    box-shadow: 0 4px 12px rgba(124, 58, 237, 0.25);
}

/* Tooltip Styles */
[data-tooltip] {
    position: relative;
}

[data-tooltip]::after {
    content: attr(data-tooltip);
    position: absolute;
    left: 100%;
    top: 50%;
    transform: translateY(-50%) scale(0.85);
    margin-left: 14px;
    padding: 0.45rem 0.75rem;
    background: rgba(15, 23, 42, 0.95);
    color: #fff;
    font-size: 0.75rem;
    font-weight: 500;
    border-radius: 6px;
    white-space: nowrap;
    pointer-events: none;
    opacity: 0;
    transition: all 0.2s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    z-index: 1000;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    border: 1px solid rgba(255, 255, 255, 0.15);
    backdrop-filter: blur(8px);
}

[data-tooltip]::before {
    content: '';
    position: absolute;
    left: 100%;
    top: 50%;
    transform: translateY(-50%);
    margin-left: 8px;
    border: 6px solid transparent;
    border-right-color: rgba(15, 23, 42, 0.95);
    pointer-events: none;
    opacity: 0;
    transition: all 0.2s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    z-index: 1000;
}

.sidebar:not(.expanded) [data-tooltip]:hover::after,
.sidebar:not(.expanded) [data-tooltip]:hover::before {
    opacity: 1;
    transform: translateY(-50%) scale(1);
}

/* Disable tooltips when expanded */
.sidebar.expanded [data-tooltip]::after,
.sidebar.expanded [data-tooltip]::before {
    display: none;
}

/* Collapsed Badge (Notification Dot) */
.sidebar:not(.expanded) .badge {
    position: absolute !important;
    top: 6px;
    right: 6px;
    width: 8px;
    height: 8px;
    padding: 0 !important;
    border-radius: 50%;
    min-width: 0;
    background-color: var(--danger);
    box-shadow: 0 0 0 2px var(--bg-sidebar);
}

/* Sidebar Footer / User section */
.sidebar-footer {
    border-top: 1px solid rgba(255, 255, 255, 0.1);
    padding-top: 1.5rem;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    transition: all 0.3s ease;
}

.sidebar:not(.expanded) .sidebar-footer {
    flex-direction: column;
    align-items: center;
    gap: 1rem;
    padding-top: 1rem;
}

.user-avatar {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    background: linear-gradient(135deg, #f472b6, #38bdf8);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    color: #fff;
    font-size: 0.9rem;
    border: 2px solid rgba(255, 255, 255, 0.2);
    flex-shrink: 0;
}

.user-info {
    flex-grow: 1;
    transition: opacity 0.2s ease;
}

.sidebar:not(.expanded) .user-info {
    display: none;
}

.user-name {
    font-weight: 600;
    font-size: 0.9rem;
    color: #fff;
}

.user-role {
    font-size: 0.75rem;
    color: rgba(255, 255, 255, 0.5);
}

/* ==========================================================================
   4. Main Content Area & Header
   ========================================================================== */
.main-wrapper {
    display: flex;
    flex-direction: column;
    min-height: 100vh;
}

.header {
    background-color: var(--bg-header);
    backdrop-filter: blur(10px);
    -webkit-backdrop-filter: blur(10px);
    border-bottom: 1px solid var(--border-color);
    padding: 1.25rem 2.5rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: sticky;
    top: 0;
    z-index: 90;
    transition: var(--transition-smooth);
}

.page-title-section h1 {
    font-size: 1.75rem;
    letter-spacing: -0.02em;
}

.page-title-section p {
    font-size: 0.85rem;
    color: var(--text-muted);
    margin-top: 0.15rem;
}

.header-actions {
    display: flex;
    align-items: center;
    gap: 1.25rem;
}

/* Global Search Bar */
.search-container {
    position: relative;
    width: 320px;
}

.search-input {
    width: 100%;
    padding: 0.65rem 1rem 0.65rem 2.5rem;
    border-radius: 99px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-input);
    color: var(--text-main);
    font-size: 0.9rem;
    outline: none;
    transition: var(--transition-fast);
}

.search-input:focus {
    border-color: var(--primary);
    background-color: var(--bg-card);
    box-shadow: 0 0 0 4px var(--primary-glow);
}

.search-icon {
    position: absolute;
    left: 0.85rem;
    top: 50%;
    transform: translateY(-50%);
    width: 18px;
    height: 18px;
    stroke: var(--text-muted);
    stroke-width: 2.2;
    fill: none;
}

/* Dynamic Notification Badge & Action Buttons */
.icon-btn {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    background-color: var(--bg-input);
    border: 1px solid var(--border-color);
    color: var(--text-main);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    position: relative;
    transition: var(--transition-fast);
}

.icon-btn svg {
    width: 20px;
    height: 20px;
    stroke: currentColor;
    stroke-width: 2;
    fill: none;
}

.icon-btn:hover {
    background-color: var(--border-color);
    transform: scale(1.05);
}

.badge {
    position: absolute;
    top: -2px;
    right: -2px;
    width: 8px;
    height: 8px;
    background-color: var(--accent);
    border-radius: 50%;
    box-shadow: 0 0 10px var(--accent);
}

/* Mode Switches & Theme Toggles */
.theme-toggle-container {
    display: flex;
    background-color: var(--bg-input);
    padding: 0.25rem;
    border-radius: 99px;
    border: 1px solid var(--border-color);
}

.theme-tab {
    padding: 0.4rem 0.85rem;
    font-size: 0.8rem;
    font-weight: 600;
    border-radius: 99px;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 0.35rem;
    color: var(--text-muted);
    border: none;
    background: none;
    transition: var(--transition-fast);
}

.theme-tab svg {
    width: 14px;
    height: 14px;
    stroke: currentColor;
    stroke-width: 2.2;
    fill: none;
}

.theme-tab.active {
    background-color: var(--bg-card);
    color: var(--primary);
    box-shadow: var(--shadow-sm);
}

/* ==========================================================================
   5. Content Wrapper & Scroll Container
   ========================================================================== */
.content-body {
    padding: 2.5rem;
    flex-grow: 1;
    display: flex;
    flex-direction: column;
    gap: 2.5rem;
    max-width: 1600px;
    width: 100%;
    margin: 0 auto;
}

.page-section {
    display: none;
    animation: fadeIn var(--transition-smooth) forwards;
}

.page-section.active {
    display: flex;
    flex-direction: column;
    gap: 2.5rem;
}

/* ==========================================================================
   6. Banners Component (Carousel)
   ========================================================================== */
.banner-carousel-wrapper {
    position: relative;
    width: 100%;
    height: 280px;
    border-radius: var(--radius-lg);
    overflow: hidden;
    box-shadow: var(--shadow-md);
}

.banner-track {
    display: flex;
    width: 100%;
    height: 100%;
    position: relative;
}

.banner-slide {
    position: absolute;
    width: 100%;
    height: 100%;
    opacity: 0;
    transform: scale(0.98);
    transition: opacity 0.8s ease-in-out, transform 0.8s ease-in-out;
    background-size: cover;
    background-position: center;
    display: flex;
    align-items: flex-end;
}

.banner-slide.active {
    opacity: 1;
    transform: scale(1);
    z-index: 2;
}

.banner-overlay {
    width: 100%;
    height: 100%;
    background: linear-gradient(to top, rgba(0,0,0,0.8) 0%, rgba(0,0,0,0.3) 50%, rgba(0,0,0,0.1) 100%);
    padding: 2.5rem 3rem;
    display: flex;
    flex-direction: column;
    justify-content: flex-end;
    color: #fff;
}

.banner-label {
    background: linear-gradient(135deg, var(--accent), #2563eb);
    padding: 0.35rem 0.85rem;
    border-radius: 99px;
    font-size: 0.75rem;
    font-weight: 700;
    align-self: flex-start;
    margin-bottom: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    box-shadow: 0 4px 10px rgba(6, 182, 212, 0.4);
}

.banner-title {
    font-size: 2.25rem;
    font-weight: 800;
    font-family: 'Outfit', sans-serif;
    margin-bottom: 0.5rem;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.5);
}

.banner-desc {
    font-size: 1rem;
    opacity: 0.85;
    max-width: 600px;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.5);
}

/* Carousel Nav Controls */
.carousel-nav-btn {
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
    width: 48px;
    height: 48px;
    border-radius: 50%;
    background-color: rgba(255, 255, 255, 0.15);
    backdrop-filter: blur(8px);
    border: 1px solid rgba(255, 255, 255, 0.2);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    z-index: 10;
    transition: var(--transition-fast);
}

.carousel-nav-btn:hover {
    background-color: rgba(255, 255, 255, 0.3);
    transform: translateY(-50%) scale(1.05);
}

.carousel-nav-btn.prev { left: 1.5rem; }
.carousel-nav-btn.next { right: 1.5rem; }

.carousel-nav-btn svg {
    width: 24px;
    height: 24px;
    stroke: currentColor;
    stroke-width: 2.5;
    fill: none;
}

.carousel-dots {
    position: absolute;
    bottom: 1.5rem;
    right: 3rem;
    display: flex;
    gap: 0.5rem;
    z-index: 10;
}

.carousel-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background-color: rgba(255, 255, 255, 0.4);
    cursor: pointer;
    transition: var(--transition-fast);
}

.carousel-dot.active {
    background-color: #fff;
    width: 24px;
    border-radius: 99px;
}

/* ==========================================================================
   7. Quick Access Grid (Hotkey)
   ========================================================================== */
.quick-access-section {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.section-header h2 {
    font-size: 1.35rem;
    letter-spacing: -0.01em;
}

.hotkey-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 1.5rem;
}

.hotkey-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.5rem;
    display: flex;
    align-items: flex-start;
    gap: 1rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    position: relative;
    overflow: hidden;
    transition: var(--transition-smooth);
}

.hotkey-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 4px;
    height: 100%;
    background: linear-gradient(to bottom, var(--primary), var(--accent));
    opacity: 0;
    transition: var(--transition-fast);
}

.hotkey-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
    border-color: var(--border-hover);
}

.hotkey-card:hover::before {
    opacity: 1;
}

.hotkey-icon-container {
    width: 48px;
    height: 48px;
    border-radius: var(--radius-md);
    background-color: var(--primary-light);
    color: var(--primary-dark);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: var(--transition-fast);
}

.hotkey-card:hover .hotkey-icon-container {
    background-color: var(--primary);
    color: #fff;
    transform: scale(1.05) rotate(3deg);
}

.hotkey-icon-container svg {
    width: 24px;
    height: 24px;
    stroke: currentColor;
    stroke-width: 2;
    fill: none;
}

.hotkey-text {
    flex-grow: 1;
}

.hotkey-title {
    font-size: 1.05rem;
    font-weight: 600;
    margin-bottom: 0.25rem;
}

.hotkey-desc {
    font-size: 0.8rem;
    color: var(--text-muted);
    line-height: 1.4;
}

/* ==========================================================================
   8. Service Catalog Tree Browser
   ========================================================================== */
.catalog-container {
    display: grid;
    grid-template-columns: 320px 1fr;
    gap: 2rem;
    align-items: start;
}

.catalog-sidebar {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.5rem;
    box-shadow: var(--shadow-sm);
}

.catalog-list {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
}

.catalog-list-item {
    padding: 0.75rem 1rem;
    border-radius: var(--radius-sm);
    cursor: pointer;
    font-weight: 500;
    font-size: 0.95rem;
    color: var(--text-muted);
    display: flex;
    align-items: center;
    justify-content: space-between;
    transition: var(--transition-fast);
}

.catalog-list-item:hover {
    color: var(--primary);
    background-color: var(--primary-light);
}

.catalog-list-item.active {
    color: #fff;
    background-color: var(--primary);
    font-weight: 600;
    box-shadow: 0 4px 10px var(--primary-glow);
}

.catalog-list-item.active svg {
    stroke: #fff;
}

.catalog-list-item svg {
    width: 16px;
    height: 16px;
    stroke: var(--text-muted);
    transition: var(--transition-fast);
}

/* Catalog Grid on Right side */
.catalog-main {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.catalog-grid-header {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    padding: 1.5rem 2rem;
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-sm);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.catalog-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
    gap: 1.5rem;
}

.catalog-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    transition: var(--transition-smooth);
}

.catalog-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
    border-color: var(--primary);
}

.catalog-card-icon {
    width: 44px;
    height: 44px;
    background-color: var(--bg-input);
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--primary);
    transition: var(--transition-fast);
}

.catalog-card:hover .catalog-card-icon {
    background-color: var(--primary);
    color: #fff;
}

.catalog-card-icon svg {
    width: 22px;
    height: 22px;
    stroke: currentColor;
    stroke-width: 2;
    fill: none;
}

.catalog-card-title {
    font-size: 1.1rem;
    font-weight: 600;
}

.catalog-card-badge {
    align-self: flex-start;
    padding: 0.25rem 0.65rem;
    font-size: 0.75rem;
    font-weight: 700;
    border-radius: 99px;
    text-transform: uppercase;
}

.catalog-card-badge.incident {
    background-color: rgba(239, 68, 68, 0.1);
    color: #ef4444;
}

.catalog-card-badge.request {
    background-color: rgba(59, 130, 246, 0.1);
    color: #3b82f6;
}

/* ==========================================================================
   9. Dynamic Ticket Creation Form
   ========================================================================== */
.form-container {
    max-width: 800px;
    width: 100%;
    margin: 0 auto;
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    padding: 2.5rem;
    box-shadow: var(--shadow-lg);
    display: flex;
    flex-direction: column;
    gap: 2rem;
}

.form-header {
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 1.25rem;
}

.form-header h2 {
    font-size: 1.6rem;
    margin-bottom: 0.25rem;
}

.form-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1.5rem;
}

.form-grid.full-width, .form-group.full-width {
    grid-column: span 2;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.form-label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-main);
}

.form-control {
    width: 100%;
    padding: 0.8rem 1rem;
    border-radius: var(--radius-md);
    border: 1px solid var(--border-color);
    background-color: var(--bg-input);
    color: var(--text-main);
    font-size: 0.95rem;
    outline: none;
    transition: var(--transition-fast);
}

.form-control:focus {
    border-color: var(--primary);
    background-color: var(--bg-card);
    box-shadow: 0 0 0 4px var(--primary-glow);
}

textarea.form-control {
    min-height: 120px;
    resize: vertical;
}

.form-footer {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 1rem;
    border-top: 1px solid var(--border-color);
    padding-top: 1.5rem;
}

.btn {
    padding: 0.8rem 1.75rem;
    border-radius: var(--radius-md);
    font-weight: 600;
    font-size: 0.95rem;
    cursor: pointer;
    border: none;
    transition: var(--transition-fast);
}

.btn-secondary {
    background-color: var(--bg-input);
    color: var(--text-main);
    border: 1px solid var(--border-color);
}

.btn-secondary:hover {
    background-color: var(--border-color);
}

.btn-primary {
    background: linear-gradient(135deg, var(--primary), var(--primary-dark));
    color: #fff;
    box-shadow: 0 4px 15px var(--primary-glow);
}

.btn-primary:hover {
    box-shadow: 0 6px 20px var(--primary-glow);
    transform: translateY(-1px);
}

/* ==========================================================================
   10. Knowledge Base & Search
   ========================================================================== */
.kb-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
    gap: 1.5rem;
}

.kb-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
    box-shadow: var(--shadow-sm);
    cursor: pointer;
    transition: var(--transition-smooth);
}

.kb-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
    border-color: var(--primary);
}

.kb-card-tags {
    display: flex;
    gap: 0.5rem;
}

.kb-tag {
    padding: 0.25rem 0.5rem;
    background-color: var(--primary-light);
    color: var(--primary-dark);
    font-size: 0.7rem;
    font-weight: 700;
    border-radius: var(--radius-sm);
    text-transform: uppercase;
}

.kb-card-title {
    font-size: 1.15rem;
    font-weight: 600;
    line-height: 1.35;
}

.kb-card-preview {
    font-size: 0.85rem;
    color: var(--text-muted);
    line-height: 1.5;
}

.kb-card-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.75rem;
    color: var(--text-muted);
    border-top: 1px solid var(--border-color);
    padding-top: 1rem;
}

.rating-stars {
    display: flex;
    align-items: center;
    gap: 2px;
    color: #eab308;
}

.rating-stars svg {
    width: 14px;
    height: 14px;
    fill: currentColor;
    stroke: none;
}

/* ==========================================================================
   11. Animations
   ========================================================================== */
@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes pulseGlow {
    0% {
        box-shadow: 0 4px 15px rgba(124, 58, 237, 0.4);
    }
    50% {
        box-shadow: 0 4px 25px rgba(124, 58, 237, 0.7);
    }
    100% {
        box-shadow: 0 4px 15px rgba(124, 58, 237, 0.4);
    }
}

/* Responsive Overrides */
@media (max-width: 1024px) {
    .app-container {
        grid-template-columns: 1fr;
    }
    
    .sidebar {
        display: none; /* In phase 2 we can implement mobile responsiveness */
    }
    
    .catalog-container {
        grid-template-columns: 1fr;
    }
}

/* ==========================================================================
   12. Phase 2 — Agent Workspace & Ticket Console Layouts
   ========================================================================== */
.agent-workspace-layout {
    animation: fadeIn var(--transition-smooth) forwards;
}

/* Ticket List Cards Queue */
.ticket-list-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1rem 1.25rem;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
    position: relative;
    overflow: hidden;
    transition: var(--transition-fast);
}

.ticket-list-card::after {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 3px;
    height: 100%;
    background-color: transparent;
    transition: var(--transition-fast);
}

.ticket-list-card:hover {
    transform: translateX(2px);
    border-color: var(--border-hover);
    box-shadow: var(--shadow-sm);
}

.ticket-list-card.active {
    background-color: var(--primary-light);
    border-color: var(--primary);
}

.ticket-list-card.active::after {
    background-color: var(--primary);
}

.ticket-card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.75rem;
    font-weight: 700;
}

.ticket-id-tag {
    color: var(--text-muted);
}

.ticket-priority-badge {
    padding: 0.2rem 0.5rem;
    font-size: 0.65rem;
    font-weight: 800;
    text-transform: uppercase;
    border-radius: var(--radius-sm);
    color: #fff;
}

.ticket-priority-badge.low { background-color: var(--priority-low); }
.ticket-priority-badge.medium { background-color: var(--priority-medium); }
.ticket-priority-badge.high { background-color: var(--priority-high); }
.ticket-priority-badge.urgent { background-color: var(--priority-urgent); }

.ticket-card-title {
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--text-main);
    line-height: 1.35;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-card-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.75rem;
    color: var(--text-muted);
    border-top: 1px dashed var(--border-color);
    padding-top: 0.5rem;
    margin-top: 0.25rem;
}

/* Active SLA Warning Indicators */
.ticket-sla-badge {
    display: flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.75rem;
    font-weight: 700;
    padding: 0.2rem 0.5rem;
    border-radius: var(--radius-sm);
    background-color: rgba(239, 68, 68, 0.08);
    color: #ef4444;
}

.ticket-sla-badge.safe {
    background-color: rgba(16, 185, 129, 0.08);
    color: #10b981;
}

.ticket-sla-badge.warning {
    background-color: rgba(249, 115, 22, 0.08);
    color: #f97316;
}

.ticket-sla-badge.breached {
    background-color: #ef4444 !important;
    color: #fff !important;
    animation: breachPulse 2s infinite;
}

@keyframes breachPulse {
    0% { box-shadow: 0 0 0 0 rgba(239, 68, 68, 0.5); }
    70% { box-shadow: 0 0 0 6px rgba(239, 68, 68, 0); }
    100% { box-shadow: 0 0 0 0 rgba(239, 68, 68, 0); }
}

/* Workspace Panels */
.workspace-header {
    border-bottom: 1px solid var(--border-color);
    padding: 0.85rem 1.25rem 0.5rem 1.25rem;
    background-color: var(--bg-card);
    display: flex;
    flex-direction: column;
    gap: 0.3rem;
    flex-shrink: 0;
}

.workspace-scroll-body {
    flex-grow: 1;
    overflow-y: auto;
    padding: 1.75rem;
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

/* Timeline Layout */
.ticket-timeline {
    position: relative;
    padding-left: 1.25rem;
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
}

.ticket-timeline::before {
    content: '';
    position: absolute;
    top: 5px;
    left: 4px;
    width: 2px;
    height: calc(100% - 10px);
    background-color: var(--border-color);
}

.timeline-node {
    position: relative;
}

.timeline-marker {
    position: absolute;
    left: -22px;
    top: 6px;
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background-color: var(--border-color);
    border: 2px solid var(--bg-card);
    box-shadow: 0 0 0 2px var(--bg-card);
    z-index: 5;
}

.timeline-marker.system {
    background-color: var(--accent);
}

.timeline-marker.agent {
    background-color: var(--primary);
}

.timeline-marker.customer {
    background-color: #3b82f6;
}

.timeline-header-info {
    font-size: 0.75rem;
    color: var(--text-muted);
    margin-bottom: 0.25rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.thread-message {
    background-color: var(--bg-input);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 0.75rem 1rem;
    font-size: 0.82rem;
    line-height: 1.4;
    position: relative;
    max-width: 95%;
}

.thread-message.public-reply {
    background-color: var(--bg-card);
    border-left: 4px solid var(--primary);
}

.thread-message.system-log {
    background-color: transparent;
    border: 1px dashed var(--border-color);
    padding: 0.5rem 0.75rem;
    font-size: 0.78rem;
    color: var(--text-muted);
}

/* Dynamic Internal Note Layout (Distinct Yellow Backdrop) */
.thread-message.internal-note {
    background-color: #fffbeb;
    border: 1px solid #fef3c7;
    border-left: 4px solid #f59e0b;
    box-shadow: 0 2px 8px rgba(245, 158, 11, 0.04);
}

[data-theme="dark"] .thread-message.internal-note {
    background-color: #1e1b0c;
    border-color: #3b2f0f;
    border-left-color: #d97706;
}

/* Action responses container */
.workspace-actions-footer {
    border-top: 1px solid var(--border-color);
    padding: 1.25rem 1.75rem;
    background-color: var(--bg-input);
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.action-mode-switch {
    display: flex;
    background-color: var(--border-color);
    padding: 0.2rem;
    border-radius: var(--radius-sm);
    align-self: flex-start;
}

.action-mode-tab {
    padding: 0.35rem 0.85rem;
    font-size: 0.75rem;
    font-weight: 700;
    border-radius: var(--radius-sm);
    cursor: pointer;
    border: none;
    background: none;
    color: var(--text-muted);
}

.action-mode-tab.active {
    background-color: var(--bg-card);
    color: var(--text-main);
    box-shadow: var(--shadow-sm);
}

.action-mode-tab.active.internal {
    color: #d97706 !important;
}

/* Custom Scrollbars */
.ticket-cards-scroll::-webkit-scrollbar,
.workspace-scroll-body::-webkit-scrollbar {
    width: 6px;
}

.ticket-cards-scroll::-webkit-scrollbar-track,
.workspace-scroll-body::-webkit-scrollbar-track {
    background: transparent;
}

.ticket-cards-scroll::-webkit-scrollbar-thumb,
.workspace-scroll-body::-webkit-scrollbar-thumb {
    background-color: var(--border-color);
    border-radius: 99px;
}

/* ==========================================================================
   13. Phase 2 — SLA Policies Table & Settings Elements
   ========================================================================== */
#sla-policies-table th, #sla-policies-table td {
    padding: 0.85rem 0.5rem;
    border-bottom: 1px solid var(--border-color);
}

#sla-policies-table tbody tr:hover {
    background-color: var(--bg-input);
}

.admin-sub-view {
    animation: fadeIn var(--transition-smooth) forwards;
}

.badge-sla-status {
    padding: 0.2rem 0.5rem;
    border-radius: var(--radius-sm);
    font-weight: 700;
    font-size: 0.75rem;
}

.badge-sla-status.yes {
    background-color: rgba(16, 185, 129, 0.1);
    color: #10b981;
}

.badge-sla-status.no {
    background-color: rgba(107, 114, 128, 0.1);
    color: #6b7280;
}

/* ==========================================================================
   14. Real-time Update Banner & Fade-in animations
   ========================================================================== */
.realtime-banner {
    display: flex;
    background-color: var(--primary-light);
    border: 1px solid var(--primary-glow);
    border-radius: var(--radius-sm);
    padding: 0.65rem 1rem;
    margin: 0.75rem 1.75rem;
    font-size: 0.82rem;
    color: var(--primary-dark);
    box-shadow: var(--shadow-sm);
    animation: fadeInUp 0.4s ease forwards;
}

[data-theme="dark"] .realtime-banner {
    background-color: rgba(124, 58, 237, 0.15);
    border-color: rgba(124, 58, 237, 0.3);
    color: #c084fc;
}

.fade-in-up {
    animation: fadeInUp 0.4s ease forwards;
}

@keyframes fadeInUp {
    from {
        opacity: 0;
        transform: translateY(8px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ==========================================================================
   15. Floating Toast Alerts & Keyframe slide-in
   ========================================================================== */
.floating-toast-alert {
    font-family: 'Outfit', 'Inter', sans-serif;
}

@keyframes slideInRight {
    from {
        opacity: 0;
        transform: translateX(100%) scale(0.9);
    }
    to {
        opacity: 1;
        transform: translateX(0) scale(1);
    }
}

/* ==========================================================================
   16. Version v0.8.0 End-User Portal Card Redesign & Unified Search
   ========================================================================== */
.portal-hero {
    background: linear-gradient(135deg, var(--bg-card), var(--bg-input));
    border: 1px solid var(--border-color);
    padding: 3rem 2rem;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    gap: 1.5rem;
    position: relative;
}

.portal-hero h1 {
    font-family: 'Outfit', sans-serif;
    font-size: 2.25rem;
    font-weight: 700;
    margin: 0;
    color: var(--text-main);
}

.portal-hero p {
    color: var(--text-muted);
    font-size: 1rem;
    max-width: 600px;
    margin: 0;
}

.portal-search-wrapper {
    position: relative;
    width: 100%;
    max-width: 600px;
    z-index: 100;
}

/* Dynamic Unified Search Results Container */
.unified-search-overlay {
    position: absolute;
    top: calc(100% + 10px);
    left: 0;
    width: 100%;
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    padding: 1.5rem;
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1.5rem;
    text-align: left;
    backdrop-filter: blur(12px);
    z-index: 999;
    max-height: 480px;
    overflow-y: auto;
    animation: fadeIn var(--transition-fast) forwards;
}

@media (max-width: 768px) {
    .unified-search-overlay {
        grid-template-columns: 1fr;
        max-height: 380px;
    }
}

.search-result-column-title {
    font-size: 0.85rem;
    font-weight: 700;
    text-transform: uppercase;
    color: var(--primary);
    border-bottom: 2px solid var(--primary-light);
    padding-bottom: 0.5rem;
    margin-bottom: 0.75rem;
    letter-spacing: 0.5px;
}

.search-result-items-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.search-result-item-card {
    padding: 0.75rem;
    border-radius: var(--radius-sm);
    background-color: var(--bg-input);
    border: 1px solid var(--border-color);
    cursor: pointer;
    transition: var(--transition-fast);
}

.search-result-item-card:hover {
    border-color: var(--primary);
    background-color: var(--primary-light);
    transform: translateX(3px);
}

.search-result-item-title {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-main);
    margin-bottom: 0.15rem;
}

.search-result-item-desc {
    font-size: 0.75rem;
    color: var(--text-muted);
    line-height: 1.4;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Grid Sections on Home Portal */
.portal-grid-section {
    margin-top: 2.5rem;
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
}

.portal-grid-section-header {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 0.75rem;
}

.portal-grid-section-header h2 {
    font-family: 'Outfit', sans-serif;
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0;
}

.portal-grid-section-header p {
    font-size: 0.85rem;
    color: var(--text-muted);
    margin: 0;
}

/* Redesigned Cards Grid */
.portal-cards-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 1.5rem;
}

.portal-card-item {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    padding: 1.75rem;
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
    overflow: hidden;
}

.portal-card-item:hover {
    transform: translateY(-5px);
    box-shadow: var(--shadow-md);
    border-color: var(--primary);
}

.portal-card-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.portal-card-icon-wrapper {
    width: 48px;
    height: 48px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: var(--transition-smooth);
}

.portal-card-icon-wrapper svg {
    width: 24px;
    height: 24px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
}

/* Gradients/Colors for Icons */
.portal-icon-blue { background-color: rgba(59, 130, 246, 0.1); color: #3b82f6; }
.portal-icon-purple { background-color: rgba(147, 51, 234, 0.1); color: #9333ea; }
.portal-icon-green { background-color: rgba(16, 185, 129, 0.1); color: #10b981; }
.portal-icon-orange { background-color: rgba(249, 115, 22, 0.1); color: #f97316; }
.portal-icon-red { background-color: rgba(239, 68, 68, 0.1); color: #ef4444; }
.portal-icon-cyan { background-color: rgba(6, 182, 212, 0.1); color: #06b6d4; }
.portal-icon-yellow { background-color: rgba(234, 179, 8, 0.1); color: #eab308; }

.portal-card-item:hover .portal-card-icon-wrapper {
    background-color: var(--primary);
    color: #fff;
}

.portal-card-badge {
    font-size: 0.65rem;
    font-weight: 800;
    text-transform: uppercase;
    padding: 0.25rem 0.5rem;
    border-radius: 99px;
}

.portal-card-badge.popular { background-color: rgba(249, 115, 22, 0.1); color: #f97316; }
.portal-card-badge.new { background-color: rgba(16, 185, 129, 0.1); color: #10b981; }
.portal-card-badge.recommended { background-color: rgba(59, 130, 246, 0.1); color: #3b82f6; }

.portal-card-info h3 {
    font-size: 1.15rem;
    font-weight: 600;
    margin: 0 0 0.5rem 0;
    color: var(--text-main);
}

.portal-card-info p {
    font-size: 0.85rem;
    color: var(--text-muted);
    line-height: 1.45;
    margin: 0;
}

.portal-card-footer-action {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--primary);
    margin-top: auto;
    transition: var(--transition-fast);
}

.portal-card-footer-action svg {
    width: 16px;
    height: 16px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2.5;
    transition: var(--transition-fast);
}

.portal-card-item:hover .portal-card-footer-action {
    color: var(--primary-dark);
}

.portal-card-item:hover .portal-card-footer-action svg {
    transform: translateX(4px);
}

/* Category Cards Tiles layout */
.portal-categories-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
    gap: 1.25rem;
}

.portal-category-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    gap: 1rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    transition: var(--transition-smooth);
}

.portal-category-card:hover {
    border-color: var(--primary);
    background-color: var(--primary-light);
    transform: scale(1.03);
}

.portal-category-card-icon {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    background-color: var(--bg-input);
    color: var(--primary);
    transition: var(--transition-fast);
}

.portal-category-card-icon svg {
    width: 20px;
    height: 20px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
}

.portal-category-card:hover .portal-category-card-icon {
    background-color: var(--primary);
    color: #fff;
}

.portal-category-card-title {
    font-size: 0.95rem;
    font-weight: 600;
    color: var(--text-main);
    margin: 0;
}

/* Activity Summary Grid */
.portal-activity-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: 1.25rem;
}

.portal-activity-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    padding: 1.25rem;
    display: flex;
    align-items: center;
    gap: 1rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    transition: var(--transition-smooth);
    border-left: 4px solid var(--border-color);
}

.portal-activity-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
}

.portal-activity-card.open { border-left-color: var(--status-open); }
.portal-activity-card.open:hover { background-color: rgba(239, 68, 68, 0.03); }
.portal-activity-card.progress { border-left-color: var(--status-inprogress); }
.portal-activity-card.progress:hover { background-color: rgba(124, 58, 237, 0.03); }
.portal-activity-card.pending { border-left-color: var(--status-pending); }
.portal-activity-card.pending:hover { background-color: rgba(249, 115, 22, 0.03); }
.portal-activity-card.resolved { border-left-color: var(--status-resolved); }
.portal-activity-card.resolved:hover { background-color: rgba(16, 185, 129, 0.03); }

.portal-activity-card-num {
    font-family: 'Outfit', sans-serif;
    font-size: 2.25rem;
    font-weight: 700;
    line-height: 1;
    color: var(--text-main);
}

.portal-activity-card-info {
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
}

.portal-activity-card-label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-main);
}

.portal-activity-card-desc {
    font-size: 0.75rem;
    color: var(--text-muted);
}

/* Quick Actions Footer Panel */
.portal-quick-actions-bar {
    margin-top: 2.5rem;
    background-color: var(--bg-card);
    border: 1px dashed var(--border-color);
    padding: 1.5rem;
    border-radius: var(--radius-md);
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: center;
    gap: 1.5rem;
}

.portal-quick-action-btn {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    background: none;
    border: 1px solid var(--border-color);
    padding: 0.65rem 1.25rem;
    border-radius: var(--radius-sm);
    color: var(--text-main);
    font-size: 0.85rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition-fast);
}

.portal-quick-action-btn:hover {
    border-color: var(--primary);
    color: var(--primary);
    background-color: var(--primary-light);
}

.portal-quick-action-btn svg {
    width: 16px;
    height: 16px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
}

/* Customer Activity Queue Filter Pills */
.customer-queue-filter-bar {
    display: flex;
    background-color: var(--bg-input);
    border-bottom: 1px solid var(--border-color);
    padding: 0.5rem;
    gap: 0.35rem;
}

.customer-filter-pill {
    flex: 1;
    background: none;
    border: none;
    outline: none;
    padding: 0.45rem 0.25rem;
    font-size: 0.75rem;
    font-weight: 700;
    color: var(--text-muted);
    border-radius: var(--radius-sm);
    cursor: pointer;
    text-align: center;
    transition: var(--transition-fast);
}

.customer-filter-pill:hover {
    color: var(--text-main);
    background-color: var(--border-color);
}

.customer-filter-pill.active {
    background-color: var(--bg-card);
    color: var(--primary);
    box-shadow: var(--shadow-sm);
}

/* ==========================================================================
   17. Version v0.8.1 End-User Portal Management Console
   ========================================================================== */
.portal-config-panel {
    display: none;
    animation: fadeIn var(--transition-smooth) forwards;
}

.portal-config-panel.active {
    display: grid;
}

/* Shifter item in list */
.portal-section-order-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.75rem 1rem;
    background-color: var(--bg-input);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    cursor: pointer;
    transition: var(--transition-fast);
}

.portal-section-order-item:hover {
    border-color: var(--primary);
    background-color: var(--primary-light);
}

.portal-section-order-item.active {
    border-color: var(--primary);
    background-color: var(--primary-light);
    font-weight: 700;
}

.portal-section-order-title {
    font-size: 0.85rem;
    color: var(--text-main);
}

.portal-section-order-actions {
    display: flex;
    gap: 0.25rem;
}

.portal-order-btn {
    background: none;
    border: 1px solid var(--border-color);
    color: var(--text-muted);
    border-radius: var(--radius-sm);
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    font-size: 0.75rem;
    transition: var(--transition-fast);
}

.portal-order-btn:hover {
    border-color: var(--primary);
    color: var(--primary);
    background-color: var(--bg-card);
}

/* Visibility tags list */
.visibility-tag-list {
    display: flex;
    flex-wrap: wrap;
    gap: 0.25rem;
}

.visibility-chip {
    font-size: 0.7rem;
    font-weight: 700;
    padding: 0.15rem 0.4rem;
    border-radius: 99px;
    display: inline-block;
}

.visibility-chip.role {
    background-color: rgba(16, 185, 129, 0.1);
    color: #10b981;
}

.visibility-chip.location {
    background-color: rgba(59, 130, 246, 0.1);
    color: #3b82f6;
}

.visibility-chip.group {
    background-color: rgba(249, 115, 22, 0.1);
    color: #f97316;
}

/* Slide switches */
.toggle-switch-container {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.toggle-switch-label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-main);
}

/* Premium toggle switches and Portal setting controls */
.switch-toggle {
    position: relative;
    display: inline-block;
    width: 42px;
    height: 24px;
}
.switch-toggle input {
    opacity: 0;
    width: 0;
    height: 0;
}
.switch-toggle .slider {
    position: absolute;
    cursor: pointer;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: var(--border-color);
    transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    border-radius: 24px;
}
.switch-toggle .slider:before {
    position: absolute;
    content: "";
    height: 18px;
    width: 18px;
    left: 3px;
    bottom: 3px;
    background-color: #fff;
    transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    border-radius: 50%;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.15);
}
.switch-toggle input:checked + .slider {
    background-color: var(--primary-color);
}
.switch-toggle input:checked + .slider:before {
    transform: translateX(18px);
}
.portal-section-order-item {
    transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
}
.portal-section-order-item:hover {
    border-color: var(--primary-color) !important;
    background-color: var(--bg-card) !important;
}
.portal-section-order-item.selected {
    border-color: var(--primary-color) !important;
    background-color: rgba(9, 132, 227, 0.08) !important;
    box-shadow: 0 0 0 2px rgba(9, 132, 227, 0.2);
}
.portal-config-panel {
    animation: fadeIn 0.25s ease-out;
}
@keyframes fadeIn {
    from { opacity: 0; transform: translateY(4px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ==========================================================================
   8. Redesigned Agent Ticket Console Styles (v0.9.0)
   ========================================================================== */
#agent-console {
    font-size: 13px !important;
}

#agent-console.page-section.active {
    gap: 0.5rem !important;
    padding: 0.5rem 1rem !important;
}

#agent-console .agent-workspace-layout {
    display: grid;
    grid-template-columns: 200px 1fr;
    gap: 0.75rem;
    height: 84vh;
    align-items: stretch;
    transition: grid-template-columns var(--transition-smooth);
    overflow: hidden;
}

#agent-console .agent-workspace-layout.detail-open {
    grid-template-columns: 1fr !important;
}

#agent-console .agent-workspace-layout.detail-open .views-panel {
    display: none !important;
}

#agent-console .agent-workspace-layout.detail-open .ticket-list-panel {
    display: none !important;
}

#agent-console .agent-workspace-layout.detail-open #agent-workspace-detail {
    display: flex !important;
    height: 100%;
    width: 100%;
}

#agent-console .agent-workspace-layout:not(.detail-open) #agent-workspace-detail {
    display: none !important;
}

/* Two-column Ticket Detail Workspace Grid */
.ticket-detail-grid {
    display: grid;
    grid-template-columns: minmax(325px, 325px) minmax(0, 1fr);
    height: 100%;
    width: 100%;
    flex-grow: 1;
    overflow: hidden;
}

.ticket-detail-main {
    display: flex;
    flex-direction: column;
    height: 100%;
    overflow: hidden;
    padding-left: 0.5rem;
    min-width: 0;
}

.ticket-detail-side {
    background-color: var(--bg-card);
    border-right: 1px solid var(--border-color);
    padding: 0.5rem;
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    overflow-y: auto;
    height: 100%;
    width: 325px;
    min-width: 325px;
}

/* Left Views Panel */
.views-panel {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    box-shadow: var(--shadow-sm);
    padding: 0.75rem 0;
}

.views-panel h3 {
    font-size: 11px !important;
    font-weight: 700;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    padding: 0 0.85rem;
    margin-bottom: 0.5rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.views-panel > div:last-child {
    padding: 0.5rem 0.85rem 0 0.85rem !important;
}

.views-panel > div:last-child a {
    font-size: 11px !important;
}

.views-list {
    flex-grow: 1;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
}

.view-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.4rem 0.85rem;
    font-size: 12px;
    font-weight: 550;
    color: var(--text-muted);
    cursor: pointer;
    text-decoration: none;
    border-left: 3px solid transparent;
    transition: var(--transition-fast);
}

.view-item:hover {
    background-color: var(--bg-input);
    color: var(--text-main);
}

.view-item.active {
    background-color: var(--primary-glow);
    color: var(--primary-dark);
    border-left-color: var(--primary);
    font-weight: 700;
}

.view-count {
    font-size: 10px;
    font-weight: 700;
    padding: 0.1rem 0.35rem;
    border-radius: 99px;
    background-color: var(--bg-input);
    color: var(--text-muted);
    min-width: 22px;
    text-align: center;
    transition: var(--transition-fast);
}

.view-item.active .view-count {
    background-color: var(--primary-dark);
    color: #fff;
}

/* Top Action Area */
.top-action-area {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.5rem;
    padding: 0.5rem 0.75rem;
    border-bottom: 1px solid var(--border-color);
    background-color: var(--bg-card);
    flex-wrap: wrap;
}

.top-action-left, .top-action-right {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

/* Search Area */
.table-search-box {
    position: relative;
    width: 200px;
}

.table-search-input {
    width: 100%;
    padding: 0.35rem 0.75rem 0.35rem 1.75rem;
    font-size: 12px;
    border-radius: 6px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-input);
    color: var(--text-main);
    outline: none;
    transition: var(--transition-fast);
}

.table-search-input:focus {
    border-color: var(--primary);
    background-color: var(--bg-card);
    box-shadow: 0 0 0 3px var(--primary-glow);
}

.table-search-icon {
    position: absolute;
    left: 0.55rem;
    top: 50%;
    transform: translateY(-50%);
    width: 12px;
    height: 12px;
    stroke: var(--text-muted);
    fill: none;
}

#agent-team-filter {
    font-size: 12px;
    padding: 0.35rem 0.5rem;
}

.top-action-left .btn, .top-action-right .btn {
    padding: 0.35rem 0.65rem;
    font-size: 12px;
    height: 28px;
    display: flex;
    align-items: center;
}

/* Ticket List Table and Layout */
.ticket-list-panel {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    box-shadow: var(--shadow-sm);
    height: 100%;
    position: relative;
}

.table-container {
    flex-grow: 1;
    overflow-y: auto;
    overflow-x: auto;
}

.ticket-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 12px;
    text-align: left;
}

.ticket-table th {
    background-color: var(--bg-input);
    border-bottom: 1px solid var(--border-color);
    padding: 0.45rem 0.65rem;
    font-weight: 700;
    color: var(--text-muted);
    text-transform: uppercase;
    font-size: 11px;
    letter-spacing: 0.5px;
    user-select: none;
    white-space: nowrap;
}

.ticket-table th.sortable {
    cursor: pointer;
}

.ticket-table th.sortable:hover {
    color: var(--text-main);
    background-color: var(--border-color);
}

.ticket-table td {
    padding: 0.35rem 0.65rem;
    border-bottom: 1px solid var(--border-color);
    color: var(--text-main);
    vertical-align: middle;
    transition: var(--transition-fast);
}

.table-row {
    cursor: pointer;
    transition: var(--transition-fast);
}

.table-row:hover {
    background-color: var(--bg-input);
}

.table-row.selected {
    background-color: var(--primary-glow);
}

.table-row.active-tab-highlight {
    background-color: var(--primary-glow);
    border-left: 3.5px solid var(--primary);
}

.table-row.active-tab-highlight td {
    font-weight: 550;
}

/* Status Badges */
.status-badge {
    display: inline-block;
    padding: 0.15rem 0.35rem;
    font-size: 10px;
    font-weight: 700;
    border-radius: 3px;
    text-transform: uppercase;
    text-align: center;
    white-space: nowrap;
}

.status-badge.open {
    background-color: var(--status-open-bg);
    color: var(--status-open);
}

.status-badge.in-progress {
    background-color: var(--status-inprogress-bg);
    color: var(--status-inprogress);
}

.status-badge.pending {
    background-color: var(--status-pending-bg);
    color: var(--status-pending);
}

.status-badge.resolved {
    background-color: var(--status-resolved-bg);
    color: var(--status-resolved);
}

.status-badge.closed {
    background-color: var(--status-closed-bg);
    color: var(--status-closed);
}

/* Checkbox Column Styling */
.table-checkbox {
    width: 14px;
    height: 14px;
    cursor: pointer;
    border-radius: 3px;
    border: 1px solid var(--border-color);
    transition: var(--transition-fast);
}

/* More Actions Dropdown */
.table-actions-menu {
    position: relative;
    display: inline-block;
}

.btn-actions-trigger {
    background: none;
    border: none;
    color: var(--text-muted);
    cursor: pointer;
    padding: 0.2rem;
    border-radius: 4px;
    transition: var(--transition-fast);
}

.btn-actions-trigger:hover {
    background-color: var(--bg-input);
    color: var(--text-main);
}

.btn-actions-trigger svg {
    width: 14px;
    height: 14px;
    fill: currentColor;
}

/* Split View Conditional Hiding */
#agent-console .agent-workspace-layout.detail-open .hide-in-split {
    display: none;
}

/* Play button glow for auto-refresh */
.auto-refresh-btn.active {
    background-color: var(--status-resolved-bg) !important;
    color: var(--status-resolved) !important;
    border-color: var(--status-resolved) !important;
    box-shadow: 0 0 8px rgba(16, 185, 129, 0.4);
    animation: pulsateGlow 2s infinite ease-in-out;
}

@keyframes pulsateGlow {
    0% { transform: scale(1); box-shadow: 0 0 4px rgba(16, 185, 129, 0.3); }
    50% { transform: scale(1.03); box-shadow: 0 0 10px rgba(16, 185, 129, 0.6); }
    100% { transform: scale(1); box-shadow: 0 0 4px rgba(16, 185, 129, 0.3); }
}

/* Sorting indicators */
.sort-indicator {
    display: inline-block;
    margin-left: 0.25rem;
    font-size: 0.6rem;
    color: var(--primary);
    transition: transform var(--transition-fast);
}

/* Advanced Filters Panel */
.advanced-filters-panel {
    display: none; /* toggled by JS */
    grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
    gap: 1rem;
    padding: 1.25rem;
    background-color: var(--bg-card);
    border-bottom: 1px solid var(--border-color);
    box-shadow: inset 0 2px 4px rgba(0,0,0,0.02);
}

.advanced-filters-panel .filter-group {
    display: flex;
    flex-direction: column;
}

.ticket-sla-badge.paused {
    background-color: rgba(107, 114, 128, 0.08);
    color: #6b7280;
}

/* v0.9.7 Phase 3: strengthen soft SLA-badge backgrounds for dark-mode contrast
   (the breached variant is already solid and is intentionally left unchanged). */
[data-theme="dark"] .ticket-sla-badge { background-color: rgba(239, 68, 68, 0.18); }
[data-theme="dark"] .ticket-sla-badge.safe { background-color: rgba(16, 185, 129, 0.18); }
[data-theme="dark"] .ticket-sla-badge.warning { background-color: rgba(249, 115, 22, 0.18); }
[data-theme="dark"] .ticket-sla-badge.paused { background-color: rgba(148, 163, 184, 0.18); color: #94a3b8; }

/* Collapsible properties sections (v0.9.4) */
.properties-group {
    border-bottom: 1px solid var(--border-color);
    background: var(--bg-card);
    transition: background-color var(--transition-fast);
}

.properties-group:last-child {
    border-bottom: none;
}

.properties-group summary {
    padding: 0.35rem 0.5rem;
    font-weight: 700;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-muted);
    cursor: pointer;
    list-style: none; /* Hide default browser chevron */
    display: flex;
    justify-content: space-between;
    align-items: center;
    user-select: none;
    transition: color var(--transition-fast);
}

.properties-group summary::-webkit-details-marker {
    display: none; /* Hide Safari default details summary indicator */
}

.properties-group summary:hover {
    color: var(--text-main);
}

/* Custom chevron SVG indicator */
.properties-group summary::after {
    content: "";
    display: inline-block;
    width: 10px;
    height: 10px;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 24 24' stroke='%239ca3af' stroke-width='3'%3E%3Cpath stroke-linecap='round' stroke-linejoin='round' d='M19 9l-7 7-7-7'/%3E%3C/svg%3E");
    background-size: contain;
    background-repeat: no-repeat;
    transition: transform 0.2s ease;
}

.properties-group[open] summary::after {
    transform: rotate(180deg);
}

.properties-group-content {
    padding: 0.25rem 0.5rem 0.5rem 0.5rem;
    display: flex;
    flex-direction: column;
    gap: 0.45rem;
}

/* Scoped overrides for inputs/selects inside the side panel to make them compact */
.ticket-detail-side .form-control {
    font-size: 12px;
    padding: 0.25rem 0.4rem;
    height: auto;
    border-radius: var(--radius-sm);
}

.ticket-detail-side select.form-control {
    padding-right: 1.25rem;
}

/* Required asterisks and validation alerts */
.required-asterisk {
    color: #ef4444;
    margin-left: 0.2rem;
    font-weight: bold;
}

/* Read-only / derived empty field value (v0.9.7 Phase 3) */
.property-readonly-value {
    font-size: 12px;
    font-weight: 600;
    color: var(--text-main);
    padding: 0.15rem 0;
}

.validation-warning-border {
    border-color: #ef4444 !important;
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.15) !important;
}

.validation-toast-alert {
    background-color: rgba(239, 68, 68, 0.1);
    border: 1px solid rgba(239, 68, 68, 0.25);
    color: #ef4444;
    padding: 0.75rem 1rem;
    border-radius: var(--radius-sm);
    font-size: 0.8rem;
    font-weight: 600;
    margin-bottom: 1rem;
}

/* Floating Bulk Action Toolbar - Premium Glassmorphism (v0.9.6 Phase 5) */
.bulk-update-toolbar {
    position: absolute;
    bottom: 20px;
    left: 50%;
    transform: translateX(-50%);
    background: rgba(30, 41, 59, 0.95); /* Dark slate background */
    backdrop-filter: blur(10px);
    border: 1px solid rgba(255, 255, 255, 0.15);
    border-radius: 30px;
    padding: 0.55rem 1.25rem;
    box-shadow: 0 10px 25px -5px rgba(0, 0, 0, 0.3), 0 8px 10px -6px rgba(0, 0, 0, 0.3);
    z-index: 1000;
    animation: slideUpFade 0.22s cubic-bezier(0.4, 0, 0.2, 1) forwards;
}

.bulk-toolbar-content {
    display: flex;
    align-items: center;
    gap: 0.85rem;
}

.bulk-selected-text {
    color: #f8fafc;
    font-weight: 600;
    font-size: 0.78rem;
    font-family: 'Outfit', sans-serif;
}

.bulk-divider {
    color: #475569;
    font-size: 0.85rem;
    font-weight: 300;
}

.bulk-update-toolbar .btn {
    padding: 0.35rem 0.85rem;
    font-size: 0.74rem;
    border-radius: 20px;
    height: auto;
    font-weight: 600;
}

.bulk-update-toolbar .btn-outline {
    border-color: #475569;
    color: #cbd5e1;
    background: transparent;
}

.bulk-update-toolbar .btn-outline:hover {
    background: rgba(255, 255, 255, 0.15);
    color: #fff;
    border-color: #94a3b8;
}

@keyframes slideUpFade {
    from { opacity: 0; transform: translate(-50%, 15px); }
    to { opacity: 1; transform: translate(-50%, 0); }
}

/* ==========================================================================
   v0.9.7 Phase 2 Compact Styling Classes
   ========================================================================== */

/* Workspace Header */
/* Agent ticket detail header (v0.9.7 Phase 3): stacked id-line + emphasized subject */
.workspace-header-idline {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.4rem;
}

.workspace-ticket-no {
    font-size: 12px;
    font-weight: 700;
    color: var(--text-muted);
    letter-spacing: 0.3px;
}

.workspace-header-idline .ticket-priority-badge,
.workspace-header-idline .ticket-sla-badge,
.workspace-header-idline .status-badge {
    font-size: 10px;
    padding: 0.1rem 0.4rem;
    font-weight: 700;
}

.workspace-subject {
    font-size: 15px;
    font-weight: 700;
    color: var(--text-main);
    margin: 0.1rem 0 0 0;
    line-height: 1.3;
}

#ticket-viewer-indicator {
    margin-top: 0.25rem;
    display: flex;
    align-items: center;
    gap: 0.35rem;
    font-size: 11px;
    color: var(--text-muted);
    transition: all 0.3s ease;
}

/* Workspace Scroll Body and Tabs */
.workspace-scroll-body {
    padding: 0 0.35rem 0.5rem 0 !important;
    overflow-y: auto;
    flex-grow: 1;
}

.workspace-sub-tabs {
    display: flex;
    margin-bottom: 0.4rem;
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 0.25rem;
    justify-content: flex-start;
    gap: 0.5rem;
}

.workspace-sub-tabs .action-mode-tab {
    font-size: 12px !important;
    padding: 0.3rem 0.6rem !important;
    border-radius: 6px 6px 0 0 !important;
    background: none;
    border: none;
    color: var(--text-muted);
    cursor: pointer;
}

.workspace-sub-tabs .action-mode-tab.active {
    color: var(--primary-dark);
    font-weight: bold;
    border-bottom: 2px solid var(--primary);
}

/* Timeline elements */
.timeline-node {
    margin-bottom: 0.5rem !important;
    padding-left: 1.25rem !important;
    position: relative;
}

.timeline-node .timeline-marker {
    position: absolute;
    left: 0;
    top: 0.35rem !important;
    width: 8px !important;
    height: 8px !important;
    border-radius: 50%;
}

.timeline-header-info {
    font-size: 11px !important;
    margin-bottom: 0.15rem !important;
    display: flex;
    align-items: center;
    gap: 0.35rem;
    color: var(--text-muted);
}

.timeline-header-info span {
    display: inline-block;
}

.thread-message {
    padding: 0.4rem 0.6rem !important;
    font-size: 13px !important;
    line-height: 1.4 !important;
    border-radius: 4px;
    background-color: var(--bg-input);
    color: var(--text-main);
}

.thread-message.public-reply {
    background-color: var(--bg-input);
}

.thread-message.internal-note {
    background-color: #fef3c7; /* Light yellow for private internal note in light mode */
    border-left: 3px solid #f59e0b;
    color: #78350f;
}

/* Dark mode override for internal note */
[data-theme="dark"] .thread-message.internal-note {
    background-color: #78350f;
    color: #fef3c7;
    border-left-color: #f59e0b;
}

/* Composer / Actions footer */
.workspace-actions-footer {
    border-radius: 6px;
    margin-top: auto;
    border: 1px solid var(--border-color);
    background-color: var(--bg-card);
    padding: 0.5rem !important;
}

.workspace-actions-footer .viewer-readonly-warning {
    background-color: rgba(239, 68, 68, 0.08);
    border: 1px solid rgba(239, 68, 68, 0.25);
    color: #ef4444;
    border-radius: var(--radius-sm);
    padding: 0.5rem;
    font-size: 11px;
    font-weight: 600;
    text-align: center;
    width: 100%;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
}

.composer-header-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.35rem;
}

.composer-header-row .action-mode-switch {
    display: flex;
    gap: 0.35rem;
}

.composer-header-row .action-mode-tab {
    font-size: 11px;
    padding: 0.25rem 0.5rem;
    border-radius: 4px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-input);
    color: var(--text-muted);
    cursor: pointer;
}

.composer-header-row .action-mode-tab.active {
    background-color: var(--primary);
    color: #fff;
    border-color: var(--primary);
}

.composer-header-row .action-mode-tab.active.internal {
    background-color: #f59e0b;
    border-color: #f59e0b;
}

.action-pending-reason-group {
    margin-bottom: 0;
    width: 160px;
    display: none;
}

.action-pending-reason-group select.form-control {
    padding: 0.2rem 0.4rem;
    font-size: 11px;
    height: 24px;
}

.composer-input-row {
    display: flex;
    gap: 0.5rem;
    align-items: flex-end;
}

#action-reply-text {
    min-height: 64px !important;
    font-size: 13px !important;
    padding: 0.45rem !important;
    flex-grow: 1;
    border-radius: 4px;
}

.btn-send-action {
    padding: 0.35rem 0.85rem !important;
    font-size: 12px !important;
    flex-shrink: 0;
    height: 32px;
}

/* Properties Sidebar components */
.requester-card-content {
    padding: 0.35rem 0.5rem 0.5rem 0.5rem !important;
}

.requester-row {
    display: flex;
    align-items: center;
    gap: 0.45rem;
}

.requester-avatar {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background-color: var(--primary-light);
    color: var(--primary-dark);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 11px;
    flex-shrink: 0;
}

.requester-details {
    overflow: hidden;
}

.requester-name {
    font-weight: 700;
    font-size: 12px;
    color: var(--text-main);
    text-overflow: ellipsis;
    white-space: nowrap;
    overflow: hidden;
}

.requester-email {
    font-size: 11px;
    color: var(--text-muted);
    text-overflow: ellipsis;
    white-space: nowrap;
    overflow: hidden;
}

.ticket-actions-content {
    padding: 0.5rem !important;
    display: flex;
    flex-direction: column;
    gap: 0.3rem;
}

.btn-lifecycle-action {
    width: 100% !important;
    margin-bottom: 0 !important;
    font-weight: 600 !important;
    font-size: 11px !important;
    padding: 0.3rem 0.5rem !important;
    height: 26px !important;
    display: flex !important;
    align-items: center;
    justify-content: center;
}

.btn-lifecycle-action.btn-disabled {
    cursor: not-allowed !important;
    opacity: 0.5 !important;
}

.btn-pending-color {
    background-color: #0284c7 !important;
    border-color: #0284c7 !important;
    color: #fff !important;
}

.btn-pending-color:hover {
    background-color: #0369a1 !important;
    border-color: #0369a1 !important;
}

.btn-close-color {
    background-color: #1e293b !important;
    border-color: #1e293b !important;
    color: #fff !important;
}

.btn-close-color:hover {
    background-color: #0f172a !important;
    border-color: #0f172a !important;
}

.property-field-wrapper {
    margin-bottom: 0.15rem;
}

.property-label {
    font-size: 11px !important;
    font-weight: 700;
    color: var(--text-muted);
    text-transform: uppercase;
    margin-bottom: 0.15rem;
    display: block;
}

.disabled-field {
    cursor: not-allowed !important;
    opacity: 0.75 !important;
}

.status-field {
    font-weight: 700 !important;
    cursor: not-allowed !important;
    opacity: 0.85 !important;
}

.dynamic-field-wrapper {
    margin-bottom: 0.45rem;
}

.dynamic-field-wrapper:last-child {
    margin-bottom: 0;
}

.properties-group.dynamic-fields-group {
    margin-top: 0.5rem;
}

/* SLA/OLA Cards Styling */
.sla-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    padding: 0.4rem 0.5rem;
    box-shadow: var(--shadow-sm);
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
    transition: all 0.3s ease;
    margin-bottom: 0.35rem;
}

.sla-card:last-child {
    margin-bottom: 0;
}

.sla-card.met {
    border-color: var(--status-resolved);
}

.sla-card.breached {
    border-color: var(--priority-high);
}

.sla-card.paused {
    border-color: var(--priority-medium);
}

.sla-card.near-breach {
    border-color: var(--priority-medium);
}

.sla-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 0.15rem;
}

.sla-card-title {
    font-size: 11px;
    font-weight: 700;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 170px;
}

.sla-card-header .ticket-sla-badge {
    font-size: 10px;
    padding: 0.05rem 0.25rem;
}

.sla-card-body {
    display: grid;
    grid-template-columns: 1.15fr 1fr;
    gap: 0.25rem;
    align-items: center;
    margin-top: 0.15rem;
}

.sla-clock-label {
    font-size: 10px;
    color: var(--text-muted);
    font-weight: 700;
    text-transform: uppercase;
}

.sla-clock-time {
    font-size: 1rem !important;
    font-family: 'Outfit', sans-serif;
    font-weight: 800;
    color: var(--text-main);
    margin-top: 0.02rem;
    margin-bottom: 0;
    line-height: 1.1;
}

.sla-clock-time.breached {
    color: var(--priority-high) !important;
}

.sla-metrics {
    font-size: 11px;
    color: var(--text-main);
    font-weight: 600;
    display: flex;
    flex-direction: column;
    gap: 0.05rem;
    line-height: 1.25;
}

.sla-metrics strong {
    color: var(--text-muted);
}

.sla-card.empty-sla {
    border: 1.5px dashed var(--border-color);
    justify-content: center;
    align-items: center;
    text-align: center;
    height: 64px;
    background: transparent;
}

.sla-card.empty-sla .sla-card-title {
    max-width: 100%;
    margin-bottom: 0.1rem;
}

.sla-card.empty-sla .sla-empty-reason {
    font-size: 10px;
    opacity: 0.75;
    font-weight: 600;
    color: var(--text-muted);
}

/* ==========================================================================
   Responsive Grid & Typography Overrides
   ========================================================================== */

/* Laptop Width (1366px) */
@media (max-width: 1366px) {
    #agent-console .agent-workspace-layout {
        grid-template-columns: 180px 1fr !important;
        gap: 0.5rem !important;
    }
    
    #agent-console .agent-workspace-layout.detail-open {
        grid-template-columns: 1fr !important;
    }
    
    .ticket-detail-grid {
        grid-template-columns: minmax(290px, 290px) minmax(0, 1fr) !important;
    }
    
    .ticket-detail-side {
        width: 290px !important;
        min-width: 290px !important;
        padding: 0.35rem !important;
        gap: 0.35rem !important;
    }

    .properties-group summary {
        padding: 0.3rem 0.45rem !important;
    }

    .properties-group-content {
        padding: 0.2rem 0.4rem 0.4rem 0.4rem !important;
        gap: 0.35rem !important;
    }

    .ticket-detail-side .form-control {
        font-size: 11px !important;
        padding: 0.2rem 0.35rem !important;
    }

    /* Keep SLA/OLA target widths well aligned */
    .sla-card-title {
        max-width: 140px !important;
    }
    
    .sla-clock-time {
        font-size: 0.9rem !important;
    }
    
    .sla-metrics {
        font-size: 10px !important;
    }

    /* Avoid ticket list table overflow by scaling widths */
    .ticket-table th, .ticket-table td {
        padding: 0.3rem 0.45rem !important;
        font-size: 11px !important;
    }
}

/* Desktop Width (1367px to 1600px) */
@media (min-width: 1367px) and (max-width: 1600px) {
    #agent-console .agent-workspace-layout {
        grid-template-columns: 200px 1fr !important;
    }
    
    #agent-console .agent-workspace-layout.detail-open {
        grid-template-columns: 1fr !important;
    }
    
    .ticket-detail-grid {
        grid-template-columns: minmax(320px, 320px) minmax(0, 1fr) !important;
    }
    
    .ticket-detail-side {
        width: 320px !important;
        min-width: 320px !important;
    }
}

/* Wide Monitor (1601px and above) */
@media (min-width: 1601px) {
    #agent-console .agent-workspace-layout {
        grid-template-columns: 220px 1fr !important;
        gap: 1rem !important;
    }
    
    #agent-console .agent-workspace-layout.detail-open {
        grid-template-columns: 1fr !important;
    }
    
    .ticket-detail-grid {
        grid-template-columns: minmax(340px, 340px) minmax(0, 1fr) !important;
    }
    
    .ticket-detail-side {
        width: 340px !important;
        min-width: 340px !important;
    }
}

/* ==========================================================================
   v0.9.8 Phase 1 — Global UI Foundation & Component Consistency
   ADDITIVE component layer. New classes only; no existing screen is migrated
   in this phase. All values are token-based and light/dark complete.
   ========================================================================== */

/* --- Button system (canonical variants + sizes) ----------------------------
   Existing .btn / .btn-primary / .btn-secondary / .btn-outline are unchanged.
   These add the missing variants and sizes for later adoption. --- */
.btn-danger {
    background: linear-gradient(135deg, var(--danger), #c0392b);
    color: #fff;
    box-shadow: 0 4px 15px var(--danger-bg);
}
.btn-danger:hover {
    box-shadow: 0 6px 20px var(--danger-bg);
    transform: translateY(-1px);
}

.btn-ghost {
    background: transparent;
    color: var(--text-main);
    border: 1px solid transparent;
}
.btn-ghost:hover {
    background-color: var(--bg-input);
    border-color: var(--border-color);
}

/* Size modifiers (default .btn remains medium) */
.btn-sm {
    padding: 0.35rem 0.85rem;
    font-size: var(--fs-sm);
    border-radius: var(--radius-sm);
}
.btn-lg {
    padding: 1rem 2rem;
    font-size: var(--fs-lg);
}

/* Shared accessible focus + disabled for the new variants */
.btn-danger:focus-visible,
.btn-ghost:focus-visible,
.btn-sm:focus-visible,
.btn-lg:focus-visible {
    outline: none;
    box-shadow: var(--focus-ring);
}
.btn-danger:disabled,
.btn-ghost:disabled,
.btn-sm:disabled,
.btn-lg:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    transform: none;
}

/* --- Badge base (shared) ---------------------------------------------------
   Composable base for status/priority/SLA badges. Existing badge classes keep
   their own definitions; this is available for new/adopted usage. --- */
.badge {
    display: inline-flex;
    align-items: center;
    gap: var(--sp-1);
    padding: 0.15rem 0.45rem;
    font-size: var(--fs-2xs);
    font-weight: var(--fw-bold);
    line-height: var(--lh-tight);
    border-radius: var(--radius-sm);
    text-transform: uppercase;
    letter-spacing: 0.03em;
    white-space: nowrap;
}
.badge--status-open    { background: var(--status-open-bg); color: var(--status-open); }
.badge--status-inprogress { background: var(--status-inprogress-bg); color: var(--status-inprogress); }
.badge--status-pending { background: var(--status-pending-bg); color: var(--status-pending); }
.badge--status-resolved { background: var(--status-resolved-bg); color: var(--status-resolved); }
.badge--status-closed  { background: var(--status-closed-bg); color: var(--status-closed); }
.badge--priority-low    { background: var(--success-bg); color: var(--priority-low); }
.badge--priority-medium { background: var(--info-bg); color: var(--priority-medium); }
.badge--priority-high   { background: var(--warning-bg); color: var(--priority-high); }
.badge--priority-urgent { background: var(--danger-bg); color: var(--priority-urgent); }
/* SLA semantic states (tokenized; for adoption alongside existing .ticket-sla-badge) */
.badge--sla-safe     { background: var(--success-bg); color: var(--success); }
.badge--sla-warning  { background: var(--warning-bg); color: var(--warning); }
.badge--sla-breached { background: var(--danger); color: #fff; }
.badge--sla-paused   { background: rgba(148, 163, 184, 0.18); color: #94a3b8; }
/* Optional non-color cue slot (accessibility, used in a later phase) */
.badge__dot { width: 6px; height: 6px; border-radius: 50%; background: currentColor; }

/* --- Form-field baseline ---------------------------------------------------
   .form-control / .form-label remain unchanged. These add a wrapper, hints,
   error/valid states, and a compact size for later adoption. --- */
.form-field {
    display: flex;
    flex-direction: column;
    gap: var(--sp-1);
    margin-bottom: var(--sp-3);
}
.field-hint {
    font-size: var(--fs-sm);
    color: var(--text-muted);
}
.field-error {
    font-size: var(--fs-sm);
    color: var(--danger);
    font-weight: var(--fw-medium);
}
.form-control.is-invalid {
    border-color: var(--danger);
    box-shadow: 0 0 0 3px var(--danger-bg);
}
.form-control.is-valid {
    border-color: var(--success);
}
.form-control-sm {
    padding: 0.25rem 0.5rem;
    font-size: var(--fs-sm);
    border-radius: var(--radius-sm);
}

/* --- Table baseline --------------------------------------------------------
   Shared table component for later adoption by admin/agent lists. --- */
.data-table {
    width: 100%;
    border-collapse: collapse;
    font-size: var(--fs-base);
    color: var(--text-main);
}
.data-table th,
.data-table td {
    padding: var(--density-row-y) var(--sp-3);
    text-align: left;
    border-bottom: 1px solid var(--border-color);
    vertical-align: middle;
}
.data-table thead th {
    background: var(--bg-input);
    color: var(--text-muted);
    font-weight: var(--fw-semibold);
    font-size: var(--fs-sm);
    text-transform: uppercase;
    letter-spacing: 0.03em;
    position: sticky;
    top: 0;
    z-index: 1;
}
.data-table tbody tr:hover {
    background: var(--bg-input);
}
.data-table .num,
.data-table td.num,
.data-table th.num {
    text-align: right;
    font-variant-numeric: tabular-nums;
}
.data-table--compact th,
.data-table--compact td {
    padding: var(--density-row-y-compact) var(--sp-2);
    font-size: var(--fs-sm);
}

/* --- Page-header baseline --------------------------------------------------
   Shared page header (title + subtitle + actions) for later adoption. --- */
.page-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: var(--sp-4);
    padding-bottom: var(--sp-3);
    margin-bottom: var(--sp-4);
    border-bottom: 1px solid var(--border-color);
}
.page-header-title {
    font-family: 'Outfit', sans-serif;
    font-size: var(--fs-2xl);
    font-weight: var(--fw-bold);
    color: var(--text-main);
    line-height: var(--lh-tight);
    margin: 0;
}
.page-header-subtitle {
    font-size: var(--fs-base);
    color: var(--text-muted);
    margin: var(--sp-1) 0 0 0;
    line-height: var(--lh-base);
}
.page-header-actions {
    display: flex;
    align-items: center;
    gap: var(--sp-2);
    flex-shrink: 0;
}

/* End v0.9.8 Phase 1 additive component layer */

/* ==========================================================================
   v0.9.8 Phase 2 — State System: Loading / Empty / Error + Feedback
   ADDITIVE. Token-based, light/dark complete. New classes only.
   ========================================================================== */

/* --- Toast / success feedback --- */
.toast-container {
    position: fixed;
    top: 24px;
    right: 24px;
    z-index: 9999;
    display: flex;
    flex-direction: column;
    gap: var(--sp-2);
    pointer-events: none;
}
.toast {
    pointer-events: auto;
    display: flex;
    align-items: center;
    gap: var(--sp-3);
    min-width: 260px;
    max-width: 420px;
    padding: var(--sp-3) var(--sp-4);
    border-radius: var(--radius-md);
    font-size: var(--fs-base);
    font-weight: var(--fw-semibold);
    color: #fff;
    box-shadow: var(--shadow-lg);
    border: 1px solid rgba(255, 255, 255, 0.12);
    animation: slideInRight 0.35s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}
.toast--success { background: var(--success); }
.toast--error   { background: var(--danger); }
.toast--warning { background: var(--warning); }
.toast--info    { background: var(--info); }
.toast__icon { flex-shrink: 0; }
.toast__message { flex: 1; }
.toast-close {
    flex-shrink: 0;
    background: transparent;
    border: none;
    color: rgba(255, 255, 255, 0.85);
    font-size: var(--fs-lg);
    line-height: 1;
    cursor: pointer;
    padding: 0 0 0 var(--sp-2);
}
.toast-close:hover { color: #fff; }

/* --- Spinner / skeleton / loading --- */
.spinner {
    display: inline-block;
    width: 22px;
    height: 22px;
    border: 2px solid var(--border-color);
    border-top-color: var(--primary);
    border-radius: 50%;
    animation: itsm-spin 0.7s linear infinite;
}
.spinner--sm { width: 14px; height: 14px; border-width: 2px; }
@keyframes itsm-spin { to { transform: rotate(360deg); } }
.skeleton {
    background: linear-gradient(90deg, var(--bg-input) 25%, var(--border-color) 37%, var(--bg-input) 63%);
    background-size: 400% 100%;
    border-radius: var(--radius-sm);
    animation: itsm-shimmer 1.4s ease infinite;
}
@keyframes itsm-shimmer { 0% { background-position: 100% 50%; } 100% { background-position: 0 50%; } }
.is-loading {
    position: relative;
    min-height: 120px;
    pointer-events: none;
}
.is-loading::after {
    content: "";
    position: absolute;
    inset: 0;
    display: flex;
    background: var(--bg-card);
    opacity: 0.6;
}
.is-loading > .spinner,
.is-loading > .loading-overlay {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    z-index: 2;
}

/* --- Empty state --- */
.empty-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    text-align: center;
    gap: var(--sp-3);
    padding: var(--sp-8) var(--sp-4);
    color: var(--text-muted);
}
.empty-state__icon { width: 48px; height: 48px; opacity: 0.7; }
.empty-state__title {
    font-size: var(--fs-lg);
    font-weight: var(--fw-bold);
    color: var(--text-main);
    margin: 0;
}
.empty-state__message { font-size: var(--fs-base); margin: 0; max-width: 440px; }
.empty-state__action { margin-top: var(--sp-2); }

/* --- Error state --- */
.error-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    text-align: center;
    gap: var(--sp-3);
    padding: var(--sp-8) var(--sp-4);
}
.error-state__message {
    font-size: var(--fs-base);
    font-weight: var(--fw-medium);
    color: var(--danger);
    max-width: 440px;
}
.error-state__retry { margin-top: var(--sp-1); }

/* --- Button pending state (extends Phase 1 buttons) --- */
.btn.is-pending {
    position: relative;
    pointer-events: none;
    opacity: 0.75;
}
.btn.is-pending .spinner--sm { vertical-align: middle; margin-right: var(--sp-2); border-top-color: currentColor; }

/* --- Confirmation dialog --- */
.confirm-dialog__overlay {
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.55);
    display: flex;
    align-items: center;
    justify-content: center;
    /* v0.9.8 Phase 3 hotfix: confirm dialog must sit ABOVE all app modals.
       App modals use inline z-index 99999 (bulk-edit / pending / resolve / publish)
       and 100000 (bulk-result). Keep the confirm dialog as the highest layer so it is
       always visible and clickable on top of any open modal. */
    z-index: 100010;
    pointer-events: auto;
    padding: var(--sp-4);
}
.confirm-dialog {
    background: var(--bg-card);
    color: var(--text-main);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    width: 100%;
    max-width: 440px;
    padding: var(--sp-6);
    display: flex;
    flex-direction: column;
    gap: var(--sp-3);
}
.confirm-dialog__title {
    font-family: 'Outfit', sans-serif;
    font-size: var(--fs-xl);
    font-weight: var(--fw-bold);
    margin: 0;
}
.confirm-dialog__message {
    font-size: var(--fs-base);
    color: var(--text-muted);
    line-height: var(--lh-base);
    margin: 0;
}
.confirm-dialog__actions {
    display: flex;
    justify-content: flex-end;
    gap: var(--sp-2);
    margin-top: var(--sp-2);
}

/* End v0.9.8 Phase 2 additive state/feedback layer */

/* ==========================================================================
   v0.9.8 Phase 3 — Agent Ticket Console Triage Redesign
   ADDITIVE / presentation-only. Reuses Phase 1/2 tokens. No logic/ID changes.
   ========================================================================== */

/* --- Console summary bar (result count + active-filter chips + Clear Filters) --- */
.console-summary-bar {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--sp-2);
    padding: var(--sp-2) var(--sp-1);
    margin-bottom: var(--sp-2);
    min-height: 32px;
}
.console-summary-bar:empty { display: none; }
.console-result-count {
    font-size: var(--fs-sm);
    font-weight: var(--fw-semibold);
    color: var(--text-muted);
}
.console-filter-chip {
    display: inline-flex;
    align-items: center;
    gap: var(--sp-1);
    font-size: var(--fs-xs);
    font-weight: var(--fw-semibold);
    color: var(--primary-dark);
    background: var(--primary-light);
    border: 1px solid var(--border-color);
    border-radius: 999px;
    padding: 0.1rem 0.5rem;
}
.console-clear-filters {
    margin-left: auto;
}

/* --- Selected row presentation (preserves existing .selected class) --- */
.ticket-table tbody tr.table-row.selected {
    background: var(--primary-light) !important;
    box-shadow: inset 3px 0 0 0 var(--primary);
}
.ticket-table tbody tr.table-row.selected:hover {
    background: var(--primary-light) !important;
}

/* --- Badge sizing normalization inside the queue (keys off existing classes) --- */
.ticket-table .status-badge,
.ticket-table .ticket-priority-badge,
.ticket-table .ticket-sla-badge {
    font-size: var(--fs-2xs);
    letter-spacing: 0.02em;
}

/* --- SLA non-color cue via pseudo-element (survives textContent live updates) --- */
.ticket-table .ticket-sla-badge.breached::before { content: "\26A0\FE0F "; }   /* ⚠ */
.ticket-table .ticket-sla-badge.warning::before  { content: "\25D0 "; }        /* ◐ due-soon */
.ticket-table .ticket-priority-badge.urgent::before { content: "\2191"; margin-right: 2px; } /* ↑ */

/* --- Bulk toolbar emphasis when active (display toggling unchanged by JS) --- */
.bulk-update-toolbar { box-shadow: var(--shadow-lg); }

/* --- Queue empty/no-result state inside the table cell --- */
.queue-empty-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--sp-2);
    padding: var(--sp-8) var(--sp-4);
    color: var(--text-muted);
}
.queue-empty-state__title { font-size: var(--fs-lg); font-weight: var(--fw-bold); color: var(--text-main); }
.queue-empty-state__message { font-size: var(--fs-base); }

/* End v0.9.8 Phase 3 additive console layer */

/* ==========================================================================
   v0.9.8 Phase 4 — Ticket Detail Attribute Editing, Action Bar & Composer
   ADDITIVE / presentation. Reuses Phase 1/2 tokens. No logic/ID changes.
   ========================================================================== */

/* --- Dirty (uncommitted) attribute field highlight --- */
.ticket-detail-side .form-control.attr-dirty {
    border-color: var(--warning);
    box-shadow: 0 0 0 2px var(--warning-bg);
    background: var(--warning-bg);
}

/* --- Buffered-edit Apply/Submit bar (bottom of attribute panel) --- */
.attr-apply-bar {
    position: sticky;
    bottom: 0;
    margin-top: var(--sp-2);
    padding: var(--sp-3);
    background: var(--bg-card);
    border: 1px solid var(--warning);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-md);
    display: flex;
    flex-direction: column;
    gap: var(--sp-2);
    z-index: 3;
}
.attr-apply-title {
    font-size: var(--fs-sm);
    font-weight: var(--fw-bold);
    color: var(--warning);
    text-transform: uppercase;
    letter-spacing: 0.03em;
}
.attr-change-list {
    display: flex;
    flex-direction: column;
    gap: var(--sp-1);
    max-height: 160px;
    overflow-y: auto;
}
.attr-change-row {
    display: flex;
    flex-direction: column;
    font-size: var(--fs-sm);
    padding: var(--sp-1) 0;
    border-bottom: 1px solid var(--border-color);
}
.attr-change-field { font-weight: var(--fw-semibold); color: var(--text-main); }
.attr-change-delta { color: var(--text-muted); }
.attr-old { text-decoration: line-through; opacity: 0.75; }
.attr-new { color: var(--success); font-weight: var(--fw-semibold); }
.attr-apply-actions {
    display: flex;
    justify-content: flex-end;
    gap: var(--sp-2);
}

/* --- Relocated lifecycle Action Bar (Ticket Detail main area) --- */
.ticket-action-bar {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--sp-2);
    padding: var(--sp-2) var(--sp-3);
    margin: 0 0 var(--sp-2) 0;
    background: var(--bg-input);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
}
.ticket-action-bar__label {
    font-size: var(--fs-2xs);
    font-weight: var(--fw-bold);
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.04em;
    margin-right: var(--sp-1);
}
.ticket-action-bar__buttons {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--sp-2);
}

/* --- Composer: clearer Public vs Internal distinction (presentation only) --- */
.action-mode-switch .action-mode-tab.active.internal {
    color: var(--warning);
    border-bottom-color: var(--warning);
}

/* End v0.9.8 Phase 4 additive layer */

/* =====================================================================
   v0.9.8 Phase 5 — Admin Attribute Config Visual Redesign (additive only)
   Presentation layer for #ticket-config-panel-attribute-panel.
   No behavior, schema, API, or ID changes. Light/dark via tokens.
   ===================================================================== */
.attrcfg-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: var(--sp-5);
    box-shadow: var(--shadow-sm);
}
.attrcfg-card__head { margin-bottom: var(--sp-4); }
.attrcfg-card__title {
    font-size: 1.05rem;
    font-weight: var(--fw-bold);
    color: var(--text-main);
    border-bottom: 1px solid var(--border-color);
    padding-bottom: var(--sp-2);
    margin: 0 0 var(--sp-2) 0;
    display: flex;
    align-items: center;
    gap: var(--sp-2);
}
.attrcfg-card__intro {
    font-size: 0.78rem;
    color: var(--text-muted);
    line-height: 1.5;
    margin: 0;
}

/* Draft -> Publish stepper */
.attrcfg-steps {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: var(--sp-2);
    font-size: 0.72rem;
    color: var(--text-muted);
    margin-bottom: var(--sp-3);
}
.attrcfg-step {
    display: inline-flex;
    align-items: center;
    gap: var(--sp-1);
    background-color: var(--bg-input);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    padding: 0.2rem 0.5rem;
}
.attrcfg-step em { font-style: normal; color: var(--text-muted); opacity: 0.85; }
.attrcfg-step__num {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 16px; height: 16px;
    border-radius: 50%;
    background-color: var(--primary-color);
    color: #fff;
    font-size: 0.62rem;
    font-weight: var(--fw-bold);
}
.attrcfg-step__arrow { color: var(--text-muted); opacity: 0.6; }

/* Draft reminder banner (kept id #attribute-panel-draft-banner) */
.attrcfg-draft-banner {
    align-items: center;
    gap: var(--sp-2);
    background-color: color-mix(in srgb, var(--warning) 12%, transparent);
    border: 1px solid color-mix(in srgb, var(--warning) 35%, transparent);
    color: var(--warning);
    padding: 0.6rem 0.85rem;
    border-radius: var(--radius-sm);
    font-size: 0.78rem;
    font-weight: var(--fw-semibold);
    margin-bottom: var(--sp-4);
}

/* Grouped default sections */
.attrcfg-groups {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: var(--sp-4);
}
.attrcfg-group {
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    padding: var(--sp-3);
    background-color: var(--bg-input);
    display: flex;
    flex-direction: column;
    gap: var(--sp-2);
}
.attrcfg-group--legacy { opacity: 0.92; border-style: dashed; }
.attrcfg-group__label {
    font-size: 0.68rem;
    font-weight: var(--fw-bold);
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--text-muted);
}
.attrcfg-toggle {
    display: grid;
    grid-template-columns: 18px 1fr;
    align-items: start;
    gap: var(--sp-2);
}
.attrcfg-toggle input[type="checkbox"] { margin-top: 0.2rem; }
.attrcfg-toggle__label {
    margin: 0;
    font-size: 0.85rem;
    font-weight: var(--fw-semibold);
    color: var(--text-main);
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.35rem;
    cursor: pointer;
}
.attrcfg-toggle__help {
    flex-basis: 100%;
    font-size: 0.72rem;
    font-weight: var(--fw-medium);
    color: var(--text-muted);
    line-height: 1.45;
}

/* State chips */
.attrcfg-chip {
    display: inline-flex;
    align-items: center;
    font-size: 0.6rem;
    font-weight: var(--fw-bold);
    text-transform: uppercase;
    letter-spacing: 0.03em;
    padding: 0.08rem 0.4rem;
    border-radius: 999px;
    border: 1px solid var(--border-color);
    color: var(--text-muted);
    background-color: var(--bg-card);
    white-space: nowrap;
}
.attrcfg-chip--visible { color: var(--success); border-color: color-mix(in srgb, var(--success) 45%, transparent); }
.attrcfg-chip--collapsible { color: var(--primary-color); border-color: color-mix(in srgb, var(--primary-color) 45%, transparent); }
.attrcfg-chip--readonly,
.attrcfg-chip--system { color: var(--text-muted); background-color: var(--bg-input); }
.attrcfg-chip--editable { color: var(--primary-color); }
.attrcfg-chip--recommended { color: var(--success); }
.attrcfg-chip--legacy { color: var(--warning); border-color: color-mix(in srgb, var(--warning) 45%, transparent); }

/* Form footer */
.attrcfg-form-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: var(--sp-2);
    border-top: 1px solid var(--border-color);
    padding-top: var(--sp-4);
    margin-top: var(--sp-4);
}
.attrcfg-form-footer__note { font-size: 0.72rem; color: var(--text-muted); }
.attrcfg-save-btn { padding: 0.4rem 1.25rem; font-size: 0.8rem; font-weight: var(--fw-semibold); }

/* Read-only preview */
.attrcfg-preview { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 0.3rem; }
.attrcfg-preview__item {
    display: grid;
    grid-template-columns: 14px 1fr auto;
    align-items: center;
    gap: var(--sp-2);
    font-size: 0.8rem;
    color: var(--text-main);
    padding: 0.3rem 0.5rem;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    background-color: var(--bg-input);
}
.attrcfg-preview__dot { width: 9px; height: 9px; border-radius: 50%; background-color: var(--success); }
.attrcfg-preview__item.is-off { opacity: 0.55; }
.attrcfg-preview__item.is-off .attrcfg-preview__dot { background-color: var(--text-muted); }
.attrcfg-preview__item.is-relocated .attrcfg-preview__dot { background-color: var(--warning); }
.attrcfg-preview__item.is-custom .attrcfg-preview__dot { background-color: var(--primary-color); }
.attrcfg-preview__name { font-weight: var(--fw-medium); }
.attrcfg-preview__name em { color: var(--text-muted); font-style: normal; font-size: 0.72rem; }
.attrcfg-preview__state { font-size: 0.68rem; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.03em; }

/* Custom sections table (re-styled; same #custom-sections-list tbody) */
.attrcfg-table { width: 100%; border-collapse: collapse; font-size: 0.8rem; }
.attrcfg-table thead tr {
    border-bottom: 2px solid var(--border-color);
    text-align: left;
    font-weight: var(--fw-bold);
    color: var(--text-muted);
}
.attrcfg-table th { padding: var(--sp-2); }

/* End v0.9.8 Phase 5 additive layer */